We ship Monday to Friday 9am-5pm
What does Subtle Soul Studio charge for shipping an order?
Shipping costs are based on the weight of your order and the location where it is being shipped. All packages have a tracking number. You will have the opportunity to view your shipping costs before payment at checkout.
Do you ship outside the US?
Yes. Customers are responsible for their own local duties/import fees/brokerage fees. Subtle Soul Studio will not include nor reimburse for duties and taxes enforced by foreign governments.
Do you ship to PO Boxes?
Yes. We ship to the address you enter so please double check and make sure you have entered the accurate address at checkout.
How long will it be before I receive my order?
Each product is made to order. Expect up to a week for manufacturing time plus shipping time. We ship by USPS unless otherwise requested. We use priority shipping to most destinations in the US. International orders may take 10-14 plus business days. There is always the possibility that a package could get held at customs for a few days.
Can I get rush shipping?
Keep in mind it takes up to a week to create your custom item. Shipping times, methods and prices vary by location. All options available to your location with appropriate shipping times will be available for selection on the shipping page during the checkout process.
How do I change my shipping address or cancel my order?
Please contact us at firstname.lastname@example.org if you need to change the shipping address. It's not possible to change the shipping address once the package has been shipped.
Thank you -The Subtle Soul Studio Sanghat